Pickup Instructions

Shop online and pick up for FREE (for Ottawa area)

FREQUENTLY ASKED QUESTIONS

How does it work?

  • Register to create an account or Sign in
  • Place your order online and choose “Pick up at 99 Bank Street, Suite 400, Ottawa” option.
  • Depending on what you purchased, you may receive a few different confirmation emails. Look for an email entitled “Order Ready for Pick up” that confirms that your order is now ready.
  • Bring the “Order Ready for Pick up” email to 99 Bank Street, Suite 400, Ottawa (print or electronic) during our business hours to pick up your book.

How will I know when my order is ready for pick up?

Wait for the “Order Ready for Pick up” email confirming that your item(s) is ready.
Most items are typically ready on the same or next business day.

Can someone else pick my order?

Yes, as long as they have a copy of your “Order Ready for Pick up” email (print or electronic).

What do I need to pick up my order?

You only need your “Order Ready for Pick up” email in printed format or electronically.

Address / Business hours

99 Bank Street, Suite 400, Ottawa.
Hours: 9am to 4pm, Monday to Friday.