Web Store Policy

Errors on Our Website

Despite our efforts to ensure that the information on our website is accurate, we make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted. If your order is canceled after your payment has been processed and the merchandise was not shipped, we will issue a full refund to the original pay type.

Limitations and Exclusions

Prices do not include shipping or tax. We reserve the right to change Product pricing, terms and specifications without notice. In addition, we may revise these terms of use at any time by updating the website.

Payment Types We Accept Online

We only accept American Express, MasterCard and Visa. If you would like to use other payment method, please email us at Orders@cwc.ca

Discounts

Quantity Discount (certain items)

A quantity discount for customers ordering 10 or more copies of the same Publication (certain titles, print format only) will be as follows:

  1. 10 to 24 copies – 10% discount

  2. 25 to 99 copies – 20% discount

  3. 100+ copies – 30% discount

Student Discount 40%

To receive this discount, please use promo code “Student” during check-out procedure. A copy of both sides of your valid student ID can be uploaded during the checkout process or an image e- mailed to Orders@cwc.ca. Only one copy of each publication may be purchased using same student ID. Your order will be held until we receive the document. This discount cannot be combined with any other discount or promotion.

Bookstore/Libraries 30%

To receive this discount, you must register before you order. A PO must be e-mailed to Orders@cwc.ca. Your order will be held until we receive the document. This discount cannot be combined with any other discount or promotion.

Order Fulfillment

Shipped Products

You may have your Product shipped via one of our available shipping options. We ship orders on normal business days, Monday through Friday excluding government holidays (some exceptions apply during yearend audit). For our Express service (i.e. next business day arrival), your order must be completed before 11 a.m. Eastern Time in order for it to ship the same day (if product is available and/or in stock). Orders requesting our other shipping methods will ship within 2 business days from when the order was completed. From time to time however, shortages of popular products may make it difficult to meet this goal.

We are not responsible for lost or stolen products or en route delays after orders have been shipped from our premises. You assume all risk of loss for shipped Products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays and future charges (if order requires to be re-shipped). Products cannot be shipped to incomplete addresses.

International Shipping

We are not responsible for lost or stolen products or en route delays after orders have been shipped from our premises. We are not responsible for importation charges; due to Customs Regulations, we cannot declare a value different than actual value of an order.

Downloads

BY DOWNLOADING OUR ELECTRONIC PRODUCT(S), YOU ACKNOWLEDGE THAT YOU HAVE READ THE END USER LICENSE AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS

AND CONDITIONS. If you have questions at any time regarding the use of electronic files, please contact CWC for guidance and clarification. Once an order is submitted for documents in electronic format, there are no refunds or exchanges.

The instructions to download and install our electronic products are available here.

Return Policy

With the exceptions of Bookstores and Libraries, all sales are final. If you believe you have a product with a manufactured defect or if you have any questions or concerns, please contact Orders@cwc.ca. Damaged merchandise, cosmetically or otherwise, must be reported within 20 days of purchase.

Upon our acceptance of the merchandise, the refund amount will be credited to your credit card or applied to your store credit on account. Allow 14 business days from when we receive the returned Product for the processing of your return.

Bookstores/Libraries

Returns must be first authorized; please contact Orders@cwc.ca. They must be made within 180 days of purchase, provided the items are unmarked and in their original condition. Any return must be accompanied by a copy of the original invoice. Refunds for returns will cover product amount and any sales taxes charged less a $50.00 restocking fee. Refunds will not be made for any shipping and handling charges.

Damaged merchandise, cosmetically or otherwise, must be reported within 20 days of purchase. Returns for manufactured defects must first be authorized; please contact Orders@cwc.ca if you believe you have a product with a manufactured defect or if you have any questions or concerns.

Upon our acceptance of the merchandise in like-new condition in conformity with this policy, the refund amount will be credited to your credit card or applied to your store credit on account. Allow 14 business days from when we receive the returned Product for the processing of your return.