Shop online and pick up for FREE (for Ottawa area)

 
 

Frequently Asked Questions

How does it work?

  • Register to create an account or Sign in
  • Place your order online and choose “Pick up at 99 Bank Street, Suite 400, Ottawa” option.
  • The first email you receive will be an automated order confirmation.
  • The second email you receive will be entitled "Order Ready for Pick up" and confirms that your order is now ready.
  • Bring the “Order Ready for Pick up” email to 99 Bank Street, Suite 400, Ottawa (print or electronic) during our business hours. 
  • Our Front Desk staff will have the item for you.

How will I know when my order is ready for pick up?

Wait for the "Order Ready for Pick up" email confirming that your item(s) is ready.
Most items are typically ready on the same or next business day.
 

Can someone else pick my order?

Yes, as long as they have a copy of your “Order Ready for Pick up” email (print or electronic).
 

What do I need to pick up my order?

You only need your “Order Ready for Pick up” email in printed format or electronically.
 

Address / Business hours

9am to 4pm, Monday to Friday.